We get it, buying clothing online can be a struggle! Thats why we offer an easy to follow returns policy. All we ask is that the items are:
- Returned to us within 14 days.
- In the same condition that they were sent.
Please note that buyers will be responsible for covering the cost of return shipping.
Please send returns to: Unit 8, Victoria Shopping Centre, Harrogate, HG1 1AE.
Please also include a slip of paper with your name, order number and email so that we can identify your order.
If you would like to return an item that you have ordered from us, you can do so within 14 days of receipt of your order.
Returns sent after this period will not be accepted and a charge will be issued to return the goods to the sender. Please note that only the cost of the item(s) will be refunded when a vintage item is returned.
All products must be returned in the same condition that they were dispatched in, we photograph each item before dispatch and check the quality against this, they must also be complete with the original invoice and the tags that were attached to the product. Returns that do not meet these conditions will not be accepted and a charge will be issued to return the goods to the sender.
The buyer is responsible for the cost of the return shipping.
If your return is accepted you should expect to receive your refund within a week of your package arriving with us, however, in many cases you will receive a refund much quicker. This time period includes the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 7 business days).
When you ship any return item we recommend using a track-able shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item and will not be liable for any losses in transit.