Click here to download the returns form - No printer? No worries, just write down all the details required on the form and include them in your return)
Please note that all returns must be sent via Royal Mail. Our business returns address is a P.O Box address meaning that it can only receive parcels sent via Royal Mail. Any goods sent via any other courier will not be delivered and returned to the sender. Please do not make a purchase unless you are happy with these conditions.
If you would like to return an item that you have ordered from Nineteen Vintage, you can do so within 14 days of receipt of your order. Returns sent after this period will not be accepted and a charge will be issued to return the goods to the sender. Please note that only the cost of the item(s) will be refunded when a vintage item is returned.
All products must be returned in the same condition that they were dispatched in, we photograph each item before dispatch and check the quality against this, they must also be complete with the original invoice and the tags that were attached to the product. Returns that do not meet these conditions will not be accepted and a charge will be issued to return the goods to the sender. The buyer is responsible for the cost of the return shipping.
If your return is accepted you should expect to receive your refund within two weeks of your package arriving with us, however, in many cases you will receive a refund much quicker. This time period includes the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 7 business days).
When you ship any return item we recommend using a track-able shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item and will not be liable for any losses in transit.
If you need to return an item please print the returns form that can be downloaded at the top of this page, complete the necessary information and post back to the address that can be found on the form with the items that are to be returned. Please also include the original invoice with the return.